Not quite right? You have 30 days from delivery to send it back, whatever the reason, and we never charge a restocking fee.

What you can return

Any item can come back within 30 days of delivery, as long as it is unused and in its original packaging with any pouch, case or accessories that came with it. You do not have to tell us why.

Brushes, sponges, tweezers, nail tools, combs, hair brushes, scrunchies and headbands touch the face, hair or nails, so for hygiene reasons we can only take them back if they have not been used. The same goes for silk pillowcases and the spa wrap: please keep them unwashed and folded in their box. Electrical items should come back with their cable and all parts.

Starting a return

1. Email support@uldira.com with your order number and the item or items you want to return.
2. We reply to confirm the return and send you the return address.
3. Pack the items in their original packaging and send them to:
   CARFORD DEVELOPMENT LIMITED, Room C, 5/F, European Asian Bank Building, 749 Nathan Road, Yau Tsim Mong District, Hong Kong
4. Reply with the tracking number once you have posted the parcel.

Please wait for our reply before you post anything. Parcels that arrive without notice take longer to match to an order.

Refunds

We process your refund promptly once your return has shipped and you have sent us the tracking number. It goes back to the original payment method, and your bank may take a few business days to show it. For change-of-mind returns, the return postage is paid by you. Original shipping charges are refunded when the return is our mistake.

If something arrives damaged, faulty or wrong

A cracked mirror, a curler that will not charge or the wrong item in the box is our problem to fix, not yours. Email support@uldira.com within 30 days of delivery with your order number and a photo or short video of the issue. We will send a replacement or a full refund, whichever you prefer, at no cost to you. Usually you will not need to send anything back.

Swapping for something else

To exchange, return the first item under this policy and place a new order for the one you would like. That way the new item ships straight away.

Gift sets

The Vanity Starter Set can be returned as a whole set, or as individual unused pieces from it, which we refund at their own listed prices.

Questions

Email support@uldira.com. Our customer service email is available 24/7.