Contact
We are here to help
Contact Us
Last updated: November 12, 2025
Email is the quickest way to reach us: support@uldira.com. Our customer service email is available 24/7.
Email us
Write whenever it suits you. A little detail up front helps us answer everything in one reply.
Useful things to include
- Your order number, which begins with # and appears in your confirmation email.
- The name and email address used for the order.
- For a damaged, faulty or wrong item, a photo or short video.
- For a return, which items you would like to send back.
Where to start
| If you want to | Start here |
|---|---|
| Change or cancel an order | Email us right away, before it is packed |
| Return something | Email us first, then read the Return & Refund Policy |
| Follow a delivery | Your tracking email, then the Shipping Policy |
| Charge or care for a tool | The product page, or Care & Use |
| Find a quick answer | The FAQ |
| Manage your privacy | Your Privacy Choices |
Registered address
CARFORD DEVELOPMENT LIMITED
Room C, 5/F, European Asian Bank Building, 749 Nathan Road, Yau Tsim Mong District, Hong Kong
This is our registered office and return address, not a shop, so we are unable to receive visitors. Please email before sending anything by post.
Uldira is a trademark owned and operated by CARFORD DEVELOPMENT LIMITED.
CARFORD DEVELOPMENT LIMITED
Business Registration No. 16160923
Registered address: Room C, 5/F, European Asian Bank Building, 749 Nathan Road, Yau Tsim Mong District, Hong Kong
Email: support@uldira.com. Our customer service email is available 24/7.
Governing law: Hong Kong SAR.