Short answers to the things customers ask us most. Still wondering about something? Send us an email.

Delivery

What does shipping cost?

Priority Express Shipping is a flat $5.99 per order to the United States, Canada and Australia. See the Shipping Policy for details.

How soon will it arrive?

We pack orders within 1-3 business days. Delivery then takes 5-9 business days in the US and 10-20 business days in Canada and Australia. A tracking link arrives by email when your parcel leaves us.

Do you ship anywhere else?

Not at the moment. We ship only to the United States, Canada and Australia.

Can I send a gift straight to someone?

Yes. Enter their address as the shipping address. Our products come in a pearl gift box, so they arrive ready to give.

Our tools

Are your brushes made with animal hair?

No. All our makeup brushes use synthetic PBT fibre, which is easy to wash and holds its shape. The only animal fibre in the range is the boar bristle in our hair brush, which is stated on its page.

How do I charge the mirrors and the eyelash curler?

With the USB-C cable in the box and any standard USB adaptor. Charging times and battery life are listed on each product page.

How hot does the heated eyelash curler get?

It warms to a maximum of about 185 °F / 85 °C. Keep the comb on the lashes, away from the skin and the eye itself, and keep it out of reach of children.

What do the gua sha and facial roller do?

They are massage tools. Many people enjoy a few minutes of slow, gentle massage with a cool stone as part of their evening or morning routine. They are not medical devices and we make no claims about results.

Why does my rose quartz look different from the photo?

Rose quartz is a natural stone, so every piece has its own shade of pink and its own markings.

How do I wash the silk pillowcases and scrunchies?

By hand or on a cold delicate cycle in a mesh bag, with mild detergent and no bleach or softener. Dry them in the shade. Full care notes are on our Care & Use page.

Orders and payment

Can I change or cancel my order?

Email us as soon as possible. If it has not been packed, we will gladly change or cancel it.

How can I pay?

Checkout shows the payment methods available to you, usually major credit and debit cards and popular digital wallets. See Payment & Security.

Returns

Can I return something I simply do not want?

Yes, within 30 days of delivery, as long as it is unused and in its original packaging. There is no restocking fee. Email us first to start the return.

Where do returns go?

To our registered company address in Hong Kong. We send you the details when you email us. The full process is in our Return & Refund Policy.

My mirror arrived cracked. What now?

We are sorry. Email a photo within 30 days of delivery and we will replace it or refund you at no cost.

Getting in touch

How can I contact you?

Email support@uldira.com. Our customer service email is available 24/7.